1. 1. Visit this link to generate your ASOS returns shipping label.
  2. 2. Print shipping label and attach to parcel.
  3. 3. Drop off your parcel at any of Collectco's collection centres.
  4. 4. CollectCo will send your parcel back to ASOS.
  5. 5. Track your parcel here

ASOS Returns FAQ

HOW MUCH DOES IT COST?

We charge RM20 per item return and each item must be below 500g. If item return is more than 500g, then we will need you to pay the correct amount before we can send it out.

HOW CAN I TRACK MY PARCEL?

Upon drop off, you can track your parcel here. Before your shipment is handed to our international partner, we will send an email with a new tracking number for delivery to ASOS.

IS COLLECTCO AFFILIATED WITH ASOS?

CollectCo is not in any affiliation or partnership with ASOS and is only a service provider for customers to return conveniently to ASOS.

HOW MANY DAYS DOES IT TAKE FOR MY PARCEL TO BE DELIVERED?

It will take approximately 10-12 working days for your parcel to be delivered to ASOS.

DOES COLLECTCO OFFER PACKAGING SERVICES?

No, our collection point does not offer packaging services or sell packaging materials. Please ensure that you have packed your parcels according to our packaging criteria before dropping them off at our collection point.

WHAT ARE THE PACKAGING CRITERIA BEFORE I DROP OFF A PARCEL?

Use good strong packaging, wrap your item well and seal the bag or box well. Ensure that the label on the parcel is visible for the collection centre to scan.

WHERE CAN I FIND MY NEAREST COLLECTCO LOCATION?

Visit our website - collectco.my/locations, to find your nearest CollectCo, opening hours and contact details.

WILL I GET A REFUND OR EXCHANGE AT THE COLLECTION POINT?

No, you will not be refunded the value of your purchase or exchanged at the point of drop off.

WOULD I RECEIVE A CONFIRMATION/PROOF WHEN RETURNING MY PARCEL?

You will receive an email to confirm that you have dropped off your parcel at a CollectCo point.

HOW CAN I CONTACT YOU?

You can contact us via:
Email - hello@collectco.asia
Customer service hotline – 010 229 2470

HOW CAN I OBTAIN MY SHIPPING LABEL?

Your returns label should come in your parcel. Simply attach it to the parcel and drop it off at any Collectco outlets.