Terms & Conditions


1.1 These are the terms and conditions upon which our services will be supplied to you.

1.2 Kindly ensure that you read these terms and conditions carefully, and ensure the details on each order placed by you are complete and accurate before you submit any order to us.

1.3 We shall only be required to supply the services to you upon our acceptance of your order by providing you with e-mail confirmation of your order.

1.4 We shall assign a reference number to your order which will be informed to you upon confirmation of your order, please quote the parcel reference number in all subsequent correspondence with Us relating to the Order.


2.1 Orders for our services should be made by completing the requisite information required by us, and by providing your credit or debit card details or other payment details for payment of the charges.

2.2 We will confirm your order by sending you an email confirmation of the order together with a parcel reference number, and providing you with an order confirmation screen on the Company's website.

2.3 We may perform the Services ourselves or We may sub-contract part or all elements of the Services.

2.4 You must complete the order in accordance with the instructions provided to you by us, failing which we will not be able to supply you with our services.

2.5 You must complete the Order by:

  1. Printing the Label which can be downloaded from the confirmation screen or from the confirmation email;
  2. ensuring that the Parcel is Correctly Packaged and addressed to a valid Malaysian Billing Address;
  3. ensuring that the parcel complies with the weight and dimensions specified on the Company's Website;
  4. attaching the Label securely to the Parcel;
  5. dropping the Parcel at the Relevant Collection Point;
  6. Receive digital or physical proof of delivery.


3.1 We will supply our services to you using reasonable care and skill.

3.2 We will endeavour to meet the timeframes stipulated in any order, which timeframes shall only be estimates. Time shall not be of the essence in the performance of our services.

3.3 We may perform the Services ourselves or We may sub-contract part or all elements of the Services.

3.4 We have absolute discretion as to the means, route and procedure to be followed in the handling, storage and transportation of any parcels, whether by ourselves or by sub- contractors.

3.5 You must also arrange for the consignee of any parcel to furnish such documents or information necessary to verify your identity, failing which the parcel may not be released to the consignee.

3.6 Where you purchase a send & return service and request that a parcel be delivered to a consignee, we shall make one attempt to deliver the parcel to the relevant delivery point. If we are unable to deliver the parcel, we shall return the parcel to the relevant collection centre of our choice, and will leave a request for the consignee to contact us to make alternative delivery arrangements. If the consignee does not contact us to arrange the alternative delivery within 7 days we reserve the right to either return the parcel to you at your cost (such cost to be paid before delivery to you), or where we are unable to do so to dispose of the parcel within 1 month of the date of the order.

3.7 Upon collection by the Consumer of the parcel(s) from the relevant collection centre, the Consumer shall acknowledge that the parcel has been received in good condition, and shall further agree and acknowledge that Collectco shall not be liable whatsoever for any damage whether known or unknown to the parcel(s).


4.1 You shall pay the stipulated charges for the supply of our services.

4.2 The charges shall vary depending upon the size and weight of the parcel you wish to be delivered and the manner in which you wish it to be delivered.

4.3 We reserve the right to charge a surcharge if the size and weight of the parcel exceeds the size and weight stipulated in the order and we reserve the right to retain the parcel until such surcharge has been paid.

4.4 We reserve the right to increase our charges from time to time at any time.


5.1 All parcels must be correctly packaged and have a label attached, and must comply with the weight, dimension and other specifications imposed by us.

5.2 Parcels must not weigh more than 15 kilograms nor exceed dimensions of 40 centimetres x 40 centimetres x 40 centimetres.

5.3 We reserve the right to reject a parcel at the relevant collection centre if the parcel does not comply with the above parcel criteria.

5.4 We shall not carry, store or deliver any prohibited items, which include: gases, pyrotechnics, arms and ammunition or corrosive, toxic, flammable, explosive, oxidising or radioactive materials or any other noxious, dangerous or hazardous goods or goods likely to cause damage; human remains, including funerary items such as urns and ashes or animal remains including taxidermy or ashes; deeds, tender documents, documents including passports, stamps, securities, vouchers, money, credit cards, traveler's cheques, precious stones or metals, livestock, liquids, foodstuffs, perishable goods, glass, bullion, coins, precious stones, fossils, stoneware, resin items, amber, composites, valuable jewellery, valuable antiques or plants or plant seeds or derivatives, animals (including insects, hatching eggs, birds, ivory), pornography, drugs or narcotics, live plants, firearms, weapons and ammunition, breakable fragile items (glass, earthenware, porcelain, ceramics, crockery, sanitary ware and the like), perishable goods, counterfeit or pirated goods or material (including CD, VCD, DVD and BD); other goods of a dangerous nature or which we in our sole and absolute opinion deem unsafe, unsuitable or otherwise unlawful.

5.5 We reserve the right to reject any parcel that contains or that we reasonably suspect contains any prohibited article(s). Should you nevertheless (whether knowingly or unknowingly) drop off any prohibited articles above in a parcel to the relevant collection point or cause us to handle the same, we shall be under no liability whatsoever in connection with the parcel however arising and you shall be liable for any and all loss or damage caused by, or in connection with the articles however arising and shall indemnify us against all penalties, claims, damages, costs and expenses whatsoever arising in connection therewith and the articles may be destroyed.


6.1 We shall only be liable for any loss or damage to a Parcel up which is caused by our negligence or breach of contract up to the value of [RM200]

6.2 You must inform us in writing of any loss or damage to the parcel within 28 days of the loss or damage occurring to enable us to investigate your claim, failing which you shall be deemed to have waived and/or abandoned any claim against us.

6.3 We shall not be liable under any circumstances whatsoever for any delay to the delivery of parcels to the relevant delivery point or consignee.

6.4 We shall not be liable under any circumstances whatsoever for any loss or damage to any parcel which is caused by your act or omission, including:

  1. if you have not correctly packaged the parcel or attached a label to it;
  2. if you have not addressed or sent it to a valid address;
  3. if you have not complied with any parcel criteria or any term or condition of this agreement.

6.5 We shall not under any circumstances be liable whether in contract, tort, under statute or otherwise (including in each case negligence) for any special, indirect or consequential loss or damage whatsoever, or any loss of profits, business contracts, goodwill or revenue (whether direct or indirect).


7.1 You warrant that you are either the owner of the articles or the authorised agent of the owners of the articles within the parcel.

7.2 We reserve the right to refuse any parcels which you do not own or you are not authorised to send on behalf of the owner.


8.1 We will not be liable or responsible whatsoever for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event beyond our control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks which prevents us from supplying the services to you.

8.2 If an event outside our control takes place, we will contact you as soon as reasonably possible to notify you, and our obligations will be suspended until the event outside our control is over.

8.3 In the event an order is cancelled by either of us due to the event outside our control, we shall arrange as soon as is reasonably practical to return the parcel to you at your cost (such cost to be discharged before delivery to you).


9.1 We do not offer any refunds of the charges.


10.1 All promotional codes and discounts are only available for use with orders placed on the Company's Website unless stated otherwise.

10.2 Promotional codes cannot be used in conjunction with any other offer or existing orders, and cannot be exchanged for cash.

10.3 A Promotional code can only be used once per customer, unless stated otherwise.

10.4 Promotional codes are subject to availability and may be changed or withdrawn without notice by Us.


11.1 No variation, extension or cancellation of these terms shall be binding upon us unless and until it is confirmed in writing.

11.2 We may amend or modify these terms and conditions from time to time at any time by giving you 7 days written notification, such notification to be posted on our website.


12.1 These terms and conditions shall be construed in accordance with the laws of Malaysia and the courts of Malaysia shall have exclusive jurisdiction.


13.1 We do not give up any of our rights by delaying or failing to exercise them at anytime.


14.1 If any of these terms and conditions is found by a court to be illegal or not enforceable, all other terms will still be in effect.


15.1 By using our services, you agree that you have read, understood and accept these terms and conditions, together with our privacy policy and that you agree to comply with them.

© Copyright 2023. CollectCo Services Sdn. Bhd.